Dr Wen-Chun Tseng is an Aviation Lecturer and Researcher in the school of Engineering and Technology at CQUniversity. Wen-Chun holds a PhD from The University of New South Wales in Australia. Her PhD analysed passengers’ shopping behaviours at Sydney airport terminals. She also involved with analysing data from two airport passenger surveys on shopping and parking behaviours, one for Adelaide Airport and another on Gold Coast Airport. Dr Tseng has expertise in passengers’ behaviours and airport management, particularly regarding airport concession. She also has a wide range of research interests, and her research is best categorized as passenger behaviours applied across several domains including airport shopping behaviours, airline choice behaviours and passenger satisfaction. Dr Tseng is a transport economist with particular skills in econometric modelling and forecasting, project and performance evaluation, benchmarking and operations research. Before joining CQUniversity Wen-Chun worked successfully in the Aviation program at the University of South Australia. She brings advanced statistical skillsets and high-level transport data analysis capability having worked on numerous research projects and teaching experience.