I’ve been working in the hospitality industry for over 20 years, in this time I’ve gained experience working in all areas of a licencesd venue. I have worked passionately in the gaming, promotions and marketing sections for seven years during my time in the hospitality industry on the Sunshine Coast and here in Mackay. I enjoy creating and developing new promotions, training staff, and motivating a team consistently. I can work within and understand all of the governed legislation and regulations required in the hospitality, travel and tourism industries.

Key strengths include:

• High level of computer skills including Excel, Word, Publisher and PowerPoint
• Over 20 years experience in delivering good quality customer service both face to face and phone or online based
• Experience in developing promotions and marketing a hospitality business
• Ability to train staff and follow all required business policies and procedures

2010 Best Keno Co-ordinator of Clubs QLD Awards of Excellence

2004 Sunshine Coast District Charity Queen in the QLD RSL Girl in a Million Quest

August 2012 to February 2015 Bar and Gaming Attendant at Sails Sports Bar at Mackay Marina

• Worked in all service areas of the venue, gaming room, TAB, Keno and Sports Bar
• Maintain a clean and tidy personal appearance
• Maintain a clean and safe work environment followed all WPHS policy and procedures
• Maintained stock levels of all beverages alcoholic and non=alcoholic in bar areas, cold rooms and display stand
• Process all financial transactions on POS and eftpos terminal. Balanced Cashier in gaming room, TAB terminals and KENO. Counted all required tills at the opening shifts and balanced all tills at the end of each shift and closing.
• Attended electronic gaming machines, payouts, cleared errors, performed cash clearance and basic maintenance of EGM's
• Assist fellow staff members to work together as a team and communicated effectively with customers and colleagues
• Provide good quality customer service to all customers from a diverse range of cultures and backgrounds. Provided food and beverage orders to customer expectations and cleared food and beverage orders.
• Followed all policies and procedures at the venue and practiced all required RSA, RGS and RMLV legislation's and guidelines.

February 2011 to May 2012 Duty Manager at Southern Suburbs Leagues Club Mackay Inc

Key Responsibilities:

• Managed all staff in all areas of the venue reception, bistro, kids room, sports bar, coffee shop, function rooms and gaming room.
• Solved problems in rostering of staff and any customer complaints
• Ensure the Club runs smoothly in the day to day operations
• Ensure all procedures and policies are been followed by all staff members in all areas of the club
• Maintain a good standard of customer service to all patrons to meet their expectations and needs
• Developed and implemented gaming and major promotions within the club
• Ensure all staff members in all areas are aware of all promotions
• Performed weekly and monthly stock takes all all beverages and completed weekly orders for all beverages required at the Club.
• Programmed the till system with the correct stock and increased prices when required and promoted old stock that wasn't moving before it expired.

Key achievements:

• Successfully informed all staff of changes to weekly gaming promotions and monthly major promotions
• Created a very successful major promotions, which generated a fantastic sales result in all areas of the club

December 2015 to January 2011 Marketing and Promotions Manager Magpies Sporting Club

Community based sporting club that provides food, beverages, fun and entertainment for the whole family

Key responsibilities:

• Maintained a professional business relationship with various Sales Representatives from numerous companies
• Developed and implemented gaming and major promotions within the club
• Market the club through various media outlets for example newspaper, radio, television, website and Club Magazine
• Ensured all procedures and policies followed by all staff members in all areas of the club.
• Maintained a high quality good standard of customer service skills and communication to all patrons
• Hosted weekly gaming within the Club and monthly major promotions
• Hosted, oraganised and completed stock take for all bingo sessions with in the Club
• Trained bingo and promotional staff within the club and ensured they understood the OLGR regulations to Bingo and Promotions
• Ensured all staff members in all areas were aware of all promotions and the appropriate terms and conditions are followed

Key achievements:

• Successfully informed all staff of changes to weekly gaming promotions and monthly major promotions
• Awarded Best Keno Coordinator 2010 in Clubs QLD Awards for Excellence

September 2001 to December 2005 Promotions Manager Assistant, Bar and Gaming Attendant, Food and Beverage Attendant

• Nambour RSL Services and Citizens Club Inc

• Community based club providing food, beverages, fun and entertainment for the local community.
• Key responsibilities includes hosted weekly gaming promotions and bingo session with in the club. Assisted the Promotions Manager int heir role, performed their duties while they were on leave. Worked in all areas of the club, gaming, functions, main bar, bistro table service, bar and cashier. Consistently supplied a good standard of customer service at all times while at work. Ensured all the staff members in all areas aware of all promotions and the appropriate terms and conditions are followed.
• Key achievements: Awarded QLD RSL Gril in a Million Sunshine Coast District Charity Queen 2004

August 2000 to January 2001 Food and Beverage Attendant Swaggy's Australian Restaurant, Gladstone

December 1996 to February 1997 Casual Bar Attendant, Yarralla Sports Club, Gladstone

February 1994 to February 1996 Kitchen Hand, Middlemount Hotel/Motel

Vocational Education and Teaching (VET) at Central Queensland University Mackay City Campus, Teaching all relevant qualifications for hospitality and tourism students face to face and distance education

Qualifications include Diploma of Travel and Tourism Management, Certificate II in Tourism and Certificate II in Tourism

Diploma of Hospitality Management, Certificate III in Hospitality and Certificate II in Hospitality

Awarded Best Keno Co-ordinator 2010 in the Queensland Clubs Awards

Awarded Queensland RSL Girl in a Million Quest. Sunshine Coast District Charity Queens 2004 fund raised over $20,000 for Queensland War Veterans